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SIMPRO FAQ

Beneath are a variety of FAQ regarding SIMPRO’s integration with the BCB platform

  1. Does BCB write back to Simpro?
    No. BCB reads information from MYOB but does not create, edit or delete records in your accounting software.

  2. How do I manually sync Simpro?
    Navigate to:
    Setup -> Integration Centre
    Then select: Sync Now

  3. Why can't I see my Simpro data?
    Check the following:
    -   Simpro is connected
    -   The sync completed succesfully
    -   No sync errors are displayed
    -   You have waited a few minutes after syncing
    If information is still missing, contact support

  4. Why is my first sync taking longer than expected?
    Initial syncs typically take longer because BCB is importing information for the first time. Large organisations with significant transaction history may take longer than smaller organisations.

  5. How do I reconnect Simpro?
    Open the Integration Centre and select: Reconnect
    You will be redirected to Simpro and asked to authorise the connection again.

  6. How do I disconnect Simpro?
    Open the Integration Centre and select: Disconnect.This will stop future data syncing between Simpro and BCB.