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Support and Help

What to do when you're in need of assistance

  1. How do I contact support?
    If you require assistance, submit a Support Request Form through the BCB Support Centre.

  2. Do you provide onboarding assistance?
    Yes. If you require help during onboarding, please submit a Support Request and our team will be happy to assist. 

  3. Are there tutorials available?
    Yes. BCB provides tutorial videos, guides and support articles covering key areas of the platform. If you're looking for more detailed guidance, visit the Knowledge Base or tutorial library. 

    If you'd like a personalised walkthrough, submit a Support Request and we can arrange a suitable time. 

  4. Can I send through feedback?
    Absolutely. Customer feedback helps us improve BCB and ensure the platform continues to meet the needs of growing businesses. 

  5. What is your privacy policy?
    We respect your privacy and manage personal information in an open and transparent way consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. The link to our privacy policy is accessible here Business Conveyor Belt Privacy Policy

  6. What are you terms and conditions?
     The link is accessible here Business Conveyor Belt Terms and Conditions 

  7. Do you have a user agreement?

    Yes, the link is accessible here: Business Conveyor Belt User Agreement