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Troubleshooting

FAQs about troubleshooting sync, forecast, and integration data issues in BCB.

  1. Why are my numbers incorrect?
    If information appears incorrect: 
    - Check your integration status 
    - Verify recent sync activity 
    - Review categories and forecast inputs 
    - Confirm scenarios are not affecting the view you're reviewing 

    If the issue remains, perform a manual sync and contact support. 

  2. Why are wages or expenses missing?

    This may occur due to: 
    - Categorisation issues 
    - Missing source data 
    - Integration mapping issues 
    - Incomplete sync activity 

     Confirm the information exists correctly in the source system and perform a manual sync. 

    If the issue remains unresolved, submit a Support Request. 

  3. Why is my integration not syncing properly?
    Integration issues can sometimes occur due to: 
    - Expired permissions 
    - Connection failures 
    - Large initial datasets 
    - Temporary platform interruptions 

    Try: 
    - Running a manual sync. 
    - Reconnecting the integration. 
    - Verifying your access permissions. 

    If the issue continues, submit a Support Request.
     
  4. Why is Apollo not creating my scenario?
    Apollo may require additional information before it can create a scenario. 

    Try providing more detail about: 
    - What is changing 
    - When the change will occur 
    - Expected costs or values 
    - Relevant business assumptions 

    If Apollo is unable to create a scenario after multiple attempts, contact support.