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Xero FAQ

Beneath are a variety of FAQ regarding Xero’s integration with the BCB platform

  1. Does BCB write back to Xero?
    No. BCB reads information from Xero but does not create, edit or delete records in your accounting software.

  2. How do I manually sync Xero?
    Navigate to: Setup →  Integration Centre
    Then select: Sync Now

  3. Why can't I see my Xero data?
    Check the following:
    -   Xero is connected
    -   The sync completed succesfully
    -   No sync errors are displayed
    -   You have waited a few minutes after syncing

    If information is still missing, contact support

  4. Why is my first sync taking longer than expected?
    Initial syncs typically take longer because BCB is importing information for the first time

    Large organisations with significant transaction history may take longer than smaller organisations.

  5. How do I reconnect Xero?
    Open the Integration Centre and select Reconnect
    You will be redirected to Xero and asked to authorise the connection again

  6. How do I disconnect Xero?
    Open the Integration Centre and select: Disconnect

    This will stop future data syncing between Xero and BCB