Xero Troubleshooting
Learn how to troubleshoot common Xero integration issues and keep your accounting data flowing correctly into BCB.
Sync Failed
If a sync fails:
1. Run another manual sync
2. Verify your Xero access is still active
3. Reconnect the integration if required
Data Appears Incorrect
Confirm:
- Your latest sync completed succesfully
- Categories are correctly configured
- The correct organisation is connected
- No scenarios are affecting the forecast view
Need Help?
If you're unable to connect or sync Xero:
1. Review the Knowledge Base
2. Check the Integration Centre status
3. Submit a Support Request through the BCB Support Centre
When contacting support, include:
- Screenshots
- Error messages
- The Xero organisation being connected
- Steps performed before the issue occurred
This helps us investigate and resolve issues more quickly